Web 2 0 Governance Policies and Best Practices

Page history last edited by jeffrey levy 5 days ago

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Please use this space to share any official governance policies or best practices (with your agency approval). You may upload or provide links to relevant documents.

 

At this time, we are collecting existing policies and best practices from leading edge governments and corporations. The social media subcouncil has not yet determined its scope of work in this area.

 

Here are a couple of other lists:

 

General Social Media Policies

Public Sector

Source

 

 Version

 

 Notes

 

 External Link

 

(if applicable)
WebContent.gov

 

 n/a 

 

 Main Resource for Social Media Guidance for the Federal Gov't

 

 http://www.usa.gov/webcontent/technology/other_tech.shtml

 
Collaboration Project

 

 n/a

 

 The Collaboration Project is hosting a discussion on several critical issues facing widespread government adoption of Web 2.0 tools in the new administration.

 

 http://collaborationproject.org/display/content/Key+Policy+Issues+Discussion

 
US Coast Guard

 

   Social Media

 

 Memo/NR

 
Air Force

 

   New Media and Web 2.0 Guidance

 

 http://www.af.mil/shared/media/document/AFD-090406-036.pdf

 
Navy

 

   Web 2.0 Utilizing New Web Tools

 

 http://www.doncio.navy.mil/PolicyView.aspx?ID=789

 
Roanoke County, VA

 

   Roanoke County Social Media Policy

 

 https://sites.google.com/site/munigov20/good-reading-and-resources/RoanokeCountySocialMediaPolicy-Final.pdf?attredirects=0

 
General Services Administration n/a Agency Social Media Policy http://www.gsa.gov/graphics/staffoffices/socialmediapolicy.pdf
General Services Administration n/a Agency social media handbook http://www.gsa.gov/graphics/staffoffices/socialmediahandbook.pdf
Smithsonian   Web and New Media http://smithsonian20.typepad.com/blog/2009/07/smithsonian-web-and-new-media-strategy-v-10.html
U.S. Army Corps of Engineers,Jacksonville District   Social Media User Guidelines http://www.saj.usace.army.mil/Documents/JaxDistrictSocialMediaUserGuidelines.pdf
UK Government Civil Service   Principles for participation online http://www.civilservice.gov.uk/about/work/codes/participation-online.aspx
GSA   Social Media Policy http://www.gsa.gov/graphics/staffoffices/socialmediapolicy.pdf
GSA   Social Media Handbook http://www.gsa.gov/graphics/staffoffices/socialmediahandbook.pdf
State of Utah 10/2009  Social Media Guidelines

http://www.utahta.wikispaces.net/file/view/State%20of%20Utah%20Social%20Media%20Guidelines%209.22.09.pdf
Arlington County, VA   Social Media Policy and Guidelines https://sites.google.com/site/munigov20/good-reading-and-resources/Arlington%2CVAsocialmediapolicy073009.pdf?attredirects=0&d=1
Arvada, CO   Social Media Policy https://sites.google.com/site/munigov20/good-reading-and-resources/2500.07-SOCIALMEDIA09-30-2009.pdf?attredirects=0&d=1
Chandler, AZ   Media/Social Networking Administrative Regulation https://sites.google.com/site/munigov20/good-reading-and-resources/Chandler_SocialMediaPolicy.pdf?attredirects=0&d=1
Fairfax County, VA   Social Media Policy http://www.fairfaxcounty.gov/opa/fairfax-county-social-media-policy.pdf
Hampton, VA   Social Media Policy https://sites.google.com/site/munigov20/good-reading-and-resources/hampton_vasocial_media_policy09-002.pdf?attredirects=0&d=1
Seattle, WA   Social Media Policy http://seattle.gov/pan/SocialMediaPolicy.htm
State of Delaware   Social Media Policy http://dti.delaware.gov/pdfs/pp/SocialMediaPolicy.pdf
       

 

Private Sector

Source

 

 Version

 

 Notes

 

 External Link

 

(if applicable)
IBM   Social Computing Practices http://www.ibm.com/blogs/zz/en/guidelines.html
Intel   Social Media Guidelines http://www.intel.com/sites/sitewide/en_US/social-media.htm
Altimeter Group   List of Social Media Policies http://wiki.altimetergroup.com/page/Social+Media+Policies?t=anon 
Mayo Clinic   Social Media Guidelines for Employees http://sharing.mayoclinic.org/guidelines/for-mayo-clinic-employees

 

Policy Specific Tools or Practices

Public Sector

Source

 

 Version

 

 Notes

 

 External Link

 

(if applicable)
GovGab

 

   Blog Policies

 

 http://blog.usa.gov/roller/govgab/page/policies

 
City of Seatlle

 

 n/a 

 

 City of Seattle blogging policy

 

 http://www.seattle.gov/pan/BloggingPolicy.htm 

 
Environmental Protection Agency

 

 March 2009

 

 Guidelines for EPA's blog, Greenversations, at http://blog.epa.gov : roles and responsibilities, writing guidelines, comment policy, etc.

 

 http://www.scribd.com/doc/13232289/Blogging-At-EPA-Guidelines

 
State Department

 

   Dipnote Blogging Policy

 

 http://blogs.state.gov/index.php/info/legal/

 
Fairfax County,  VA

 

   Fairfax County's comments policy

 

 http://www.fairfaxcounty.gov/opa/getfairfax/facebook-comments-policy.htm

 
Air Force

 

   "Rules of Engagement" for Blogging

 

 http://www.globalnerdy.com/2008/12/30/the-air-forces-rules-of-engagement-for-blogging/

 
Commonwealth of Massachusetts

 

 n/a

 

 Comment Policy for Massachusetts' Public Health Blog.  Other blogs (www.mass.gov/blogs) have very similar policies

 

 http://publichealth.blog.state.ma.us/comment-policy.html

 
Commonwealth of Massachusetts

 

 n/a

 

 Executive Office of Health and Human Services' Privacy Policy that includes information on privacy as related to the Public Health Blog

 

 http://www.mass.gov/?pageID=eohhs2utilities&L=1&sid=Eeohhs2&U=policy_privacy

 
WSDOT

 

   Blog Comment Policy

 

 http://www.wsdot.wa.gov/Policy/blog.htm

 
Military Health System

 

   MHS Comment Policy

 

 http://health.mil/commentPolicy.aspx

 
Dept of Energy

 

   Internet Usage Policy

 

 http://cio.energy.gov/cybersecurity/appropriate_use.htm

 
Dept. of Commerce

 

   Internet Usage Policy

 

 http://ocio.os.doc.gov/ITPolicyandPrograms/Policy___Standards/DEV01_002684

 
UK gov't   Template for gov't Twitter policy

 

 http://www.scribd.com/doc/17313280/Template-Twitter-Strategy-for-Government-Departments

 
Washington Secretary of State   Records Management Advice

http://www.secstate.wa.gov/archives/RecordsManagement/ElectronicRecordsManagementAdviceandResources.aspx

 
       

 

Private Sector

Source

 

 Version

 

 Notes

 

 External Link

 

(if applicable)
The Blog Council

 

 n/a 

 

 "Disclosure Best Practices Toolkit" is a draft series of checklists to help companies, their employees, and their agencies learn the appropriate and transparent ways to interact with blogs, bloggers, and the people who interact with them.

 

 http://blogcouncil.org/disclosure/ 

 
Electronic Frontier Foundation

 

   Legal Guide for Bloggers

 

 http://www.eff.org/issues/bloggers/legal

 
Sun Microsystems

 

   Guidelines on Public Discourse

 

 http://www.sun.com/communities/guidelines.jsp 

 
Rightnow

 

   Social Web Employee Policy

 

 http://www.rightnow.com/privacy-social.php

 
Media Law Resource Center 

 

   Compilation of Blog-related Lawsuits 

 

 http://www.medialaw.org/bloggerlawsuits 

 
BBC

 

   Personal Use of Social Networking and other 3rd Party Websites

 

 http://www.bbc.co.uk/guidelines/editorialguidelines/advice/personalweb/index.shtml

 
Yahoo

 

   Internal Blog Policy  

 

 Social Media Policies 

 

 

Other groups collecting similar information:

Munigov 2.0 

 

Monitoring Solutions:

http://wiki.kenburbary.com/

 

Comments (5)

profile picture

G said

at 10:51 pm on Mar 20, 2009

Fairfax County's Facebook Comments Policy: http://www.fairfaxcounty.gov/opa/getfairfax/facebook-comments-policy.htm.

profile picture

Liz Rosas said

at 2:04 pm on Mar 23, 2009

Greg, thanks for posting Fairfax County's policy - where on the site are users advised on what the facebook policy is? I can't seem to find a way to get to the link you posted from either the "Get Fairfax" page or the policy link in your footer.

profile picture

G said

at 10:05 pm on Mar 23, 2009

Hi Liz...thanks for the note. The policy is linked on our Facebook page in the left-hand column: http://www.facebook.com/pages/Fairfax-VA/Fairfax-County-Government/27549728910

profile picture

Liz Rosas said

at 3:30 pm on Mar 24, 2009

Thanks, Greg! I became a fan of your page some time ago to track as an example of what local governments are doing on facebook - thanks for leading the way! :)

profile picture

Harper said

at 12:55 pm on Apr 6, 2009

Guidelines may be like railroad tracks but ideas aren't.

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