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Web 2 0 Governance Policies and Best Practices

Page history last edited by Chris Oakleaf 9 years, 1 month ago Saved with comment

 

Government Social Media

home > library > policies & best practices

 

Please use this space to share any official governance policies or best practices (with your agency approval). You may upload or provide links to relevant documents.

 

At this time, we are collecting existing policies and best practices from leading edge governments and corporations. The social media subcouncil has not yet determined its scope of work in this area.

 

Other lists are linked at the bottom of the page.

 

General Social Media Policies

Public Sector

Source

 

Version

 

Notes

 

External Link

 

(if applicable)

Air Force

 

  New Media and Web 2.0 Guidance

 

http://www.af.mil/shared/media/document/AFD-090406-036.pdf

 

Army Corps of Engineers, Jacksonville District   Social Media User Guidelines http://www.saj.usace.army.mil/Documents/JaxDistrictSocialMediaUserGuidelines.pdf
Arlington County, VA   Social Media Policy and Guidelines https://sites.google.com/site/munigov20/good-reading-and-resources/Arlington%2CVAsocialmediapolicy073009.pdf?attredirects=0&d=1
Arvada, CO   Social Media Policy https://sites.google.com/site/munigov20/good-reading-and-resources/2500.07-SOCIALMEDIA09-30-2009.pdf?attredirects=0&d=1
CDC   Social Media http://www.cdc.gov/SocialMedia/Tools/guidelines/
Chandler, AZ   Media/Social Networking Administrative Regulation https://sites.google.com/site/munigov20/good-reading-and-resources/Chandler_SocialMediaPolicy.pdf?attredirects=0&d=1
Coast Guard

 

  Social Media

 

Memo/NR

 

White paper: Social Media and the Coast Guard (January 2011)

http://www.slideshare.net/pastinson/social-media-and-the-us-coast-guard-dtd-28-jan-2011

 

Coast Guard Field Guide for Public Affairs use of Social Media (January 2011)

http://www.slideshare.net/pastinson/field-guide-draft-2-uscg-dtd-28-jan-2011

 

Social Media chapter from the Public Affairs Manual (January 2011)

http://www.slideshare.net/pastinson/coast-guard-social-media-chapter-dtd-28-jan-2011

 

Collaboration Project

 

n/a

 

The Collaboration Project is hosting a discussion on several critical issues facing widespread government adoption of Web 2.0 tools in the new administration.

 

http://collaborationproject.org/display/content/Key+Policy+Issues+Discussion

 

Defense, Department of   Social Media http://socialmedia.defense.gov/index.php/2010/02/26/dod-official-policy-on-newsocial-media/#more-648
Delaware, State of   Social Media Policy http://dti.delaware.gov/pdfs/pp/SocialMediaPolicy.pdf
EPA  
Social Media policy and supporting procedures

EPA social media policy and guidance page in this wiki.  Includes:

  • Overarching policy and procedures
  • Facebook Guidance
  • Twitter Guidance
  • Widget Guidance
  • Discussion Forum Guidance
  • Getting Your Video Posted to EPA's YouTube Channel Checklist
  • Blogging
Fairfax County, VA   Social Media Policy http://www.fairfaxcounty.gov/opa/fairfax-county-social-media-policy.pdf
Federal CIO Council  1.0  Guidelines for Secure Use of Social Media by Federal Departments and Agencies  http://www.cio.gov/Documents/Guidelines_for_Secure_Use_Social_Media_v01-0.pdf 
Florida, State of   iToolKit - General Information http://sites.google.com/site/flsocmed/
General Services Administration n/a Agency Social Media Policy http://www.gsa.gov/graphics/staffoffices/socialmediapolicy.pdf
General Services Administration n/a Agency social media handbook http://www.gsa.gov/graphics/staffoffices/socialmediahandbook.pdf
Hampton, VA   Social Media Policy https://sites.google.com/site/munigov20/good-reading-and-resources/hampton_vasocial_media_policy09-002.pdf?attredirects=0&d=1
Navy

 

  Web 2.0 Utilizing New Web Tools

 

http://www.doncio.navy.mil/PolicyView.aspx?ID=789

 

New York   Social Media General Information http://www.empire-20.ny.gov/resources
North Carolina State Government Social Media Policy   First Governor-approved social media policy http://www.records.ncdcr.gov/guides/best_practices_socialmedia_usage_20091217.pdf
Roanoke County, VA

 

  Roanoke County Social Media Policy

 

https://sites.google.com/site/munigov20/good-reading-and-resources/RoanokeCountySocialMediaPolicy-Final.pdf?attredirects=0

 

Seattle, WA   Social Media Policy http://seattle.gov/pan/SocialMediaPolicy.htm
Smithsonian   Web and New Media http://smithsonian20.typepad.com/blog/2009/07/smithsonian-web-and-new-media-strategy-v-10.html
State Department   Social Media Policy  http://www.state.gov/documents/organization/144186.pdf
Texas   External Social Media Policy http://www.texas.gov/en/about/Pages/social-media-policy.aspx
Texas Parks & Wildlife   Social Media Usage Policy

http://www.aci-net.org/bw/10summer/TPWD_Social_Media_Usage_Policy.pdf

http://www.aci-net.org/bw/10summer/TPWD_Social_Media_Guidelines.pdf

 

UK Government Civil Service   Principles for participation online http://www.civilservice.gov.uk/about/work/codes/participation-online.aspx
USA.gov   Social Media Editorial Guidelines

 

http://j.mp/hvydoB

 

Utah, State of 10/2009  Social Media Guidelines

http://www.utahta.wikispaces.net/file/view/State%20of%20Utah%20Social%20Media%20Guidelines%209.22.09.pdf

Veterans Affairs,

Department of

7/28/2011 Web-based Collaboration Technologies http://vaww1.va.gov/vapubs/viewPublication.asp?Pub_ID=551&FType=2
Washington state Guidelines and Best Practices for Social Media 1.0 First Governor's Office approved social media guidelines http://bit.ly/waguidelines
WebContent.gov

 

n/a 

 

Main Resource for Social Media Guidance for the Federal Gov't

 

http://www.usa.gov/webcontent/technology/other_tech.shtml

 

 

Private Sector

Source

 

Version

 

Notes

 

External Link

 

(if applicable)

IBM   Social Computing Practices http://www.ibm.com/blogs/zz/en/guidelines.html
Intel   Social Media Guidelines http://www.intel.com/sites/sitewide/en_US/social-media.htm
Altimeter Group   List of Social Media Policies http://wiki.altimetergroup.com/page/Social+Media+Policies?t=anon 
Mayo Clinic   Social Media Guidelines for Employees http://sharing.mayoclinic.org/guidelines/for-mayo-clinic-employees

 


Policy for Specific Tools or Practices

Public Sector

Source

 

Version

 

Notes

 

External Link

 

(if applicable)

Air Force

 

  "Rules of Engagement" for Blogging

 

http://www.globalnerdy.com/2008/12/30/the-air-forces-rules-of-engagement-for-blogging/

 

Commerce, Department of

 

  Internet Usage Policy

 

http://ocio.os.doc.gov/ITPolicyandPrograms/Policy___Standards/DEV01_002684

 

Environmental Protection Agency

 

March 2009

 

Various

 

 

EPA social media policy and guidance page in this wiki.  Includes:

  • Overarching policy and procedures
  • Facebook Guidance
  • Twitter Guidance
  • Widget Guidance
  • Discussion Forum Guidance
  • Getting Your Video Posted to EPA's YouTube Channel Checklist
  • Blogging
Energy, Department of

 

  Internet Usage Policy

 

http://cio.energy.gov/cybersecurity/appropriate_use.htm

 

Fairfax County,  VA

 

  Fairfax County's comments policy

 

http://www.fairfaxcounty.gov/opa/getfairfax/facebook-comments-policy.htm

 

GovGab

 

  Blog Policies

 

http://blog.usa.gov/roller/govgab/page/policies

 

Internal Revenue Service draft  IRS Recruitment Office communication strategy with social media components  http://govsocmed.pbworks.com/f/IRO%20Strategy%20Communiaction%20%20FINALdraft%5B1%5D 
 
 
 
 
Massachusetts, Commonwealth of

 

n/a

 

Comment Policy for Massachusetts' Public Health Blog.  Other blogs (www.mass.gov/blogs) have very similar policies

 

http://publichealth.blog.state.ma.us/comment-policy.html

 

Massachusetts, Commonwealth of

 

n/a

 

Executive Office of Health and Human Services' Privacy Policy that includes information on privacy as related to the Public Health Blog

 

http://www.mass.gov/?pageID=eohhs2utilities&L=1&sid=Eeohhs2&U=policy_privacy

 

Massachusetts, Commonwealth of n/a

Social Media Toolkits Including:

  • Blogging Toolkit
  • Twitter Toolkit
  • Legal Guidance Toolkit

http://www.mass.gov/itd/socialmedia

 

Massachusetts, Commonwealth of - Office of the Governor   Social Media Policies http://www.mass.gov/governor/socialmedia
Military Health System

 

  MHS Comment Policy

 

http://health.mil/commentPolicy.aspx

 

National Archives   Guidance on Managing Records in Web 2.0/Social Media Platforms http://www.archives.gov/records-mgmt/bulletins/2011/2011-02.html
Seattle, City of

 

n/a 

 

City of Seattle blogging policy

 

http://www.seattle.gov/pan/BloggingPolicy.htm 

 

State Department

 

  Dipnote Blogging Policy

 

http://blogs.state.gov/index.php/info/legal/

 

Washington Secretary of State   Records Management Advice

http://www.secstate.wa.gov/archives/RecordsManagement/ElectronicRecordsManagementAdviceandResources.aspx

 

Washington State DOT

 

  Blog Comment Policy

 

http://www.wsdot.wa.gov/Policy/blog.htm

 

UK Government   Template for Government Twitter policy

 

http://www.scribd.com/doc/17313280/Template-Twitter-Strategy-for-Government-Departments

 

 

Private Sector

Source

 

Version

 

Notes

 

External Link

 

(if applicable)

The Blog Council

 

n/a 

 

"Disclosure Best Practices Toolkit" is a draft series of checklists to help companies, their employees, and their agencies learn the appropriate and transparent ways to interact with blogs, bloggers, and the people who interact with them.

 

http://blogcouncil.org/disclosure/ 

 

Electronic Frontier Foundation

 

  Legal Guide for Bloggers

 

http://www.eff.org/issues/bloggers/legal

 

Sun Microsystems

 

  Guidelines on Public Discourse

 

http://www.sun.com/communities/guidelines.jsp 

 

Rightnow

 

  Social Web Employee Policy

 

http://www.rightnow.com/privacy-social.php

 

Media Law Resource Center 

 

  Compilation of Blog-related Lawsuits 

 

http://www.medialaw.org/bloggerlawsuits 

 

BBC

 

  Personal Use of Social Networking and other 3rd Party Websites

 

http://www.bbc.co.uk/guidelines/editorialguidelines/advice/personalweb/index.shtml

 

Yahoo

 

  Internal Blog Policy  

 

Social Media Policies 

 

 

Other lists:

 

Other groups collecting similar information:

 

 

Monitoring Solutions:

http://wiki.kenburbary.com/

 

Comments (6)

G said

at 9:51 pm on Mar 20, 2009

Liz Rosas said

at 1:04 pm on Mar 23, 2009

Greg, thanks for posting Fairfax County's policy - where on the site are users advised on what the facebook policy is? I can't seem to find a way to get to the link you posted from either the "Get Fairfax" page or the policy link in your footer.

G said

at 9:05 pm on Mar 23, 2009

Hi Liz...thanks for the note. The policy is linked on our Facebook page in the left-hand column: http://www.facebook.com/pages/Fairfax-VA/Fairfax-County-Government/27549728910

Liz Rosas said

at 2:30 pm on Mar 24, 2009

Thanks, Greg! I became a fan of your page some time ago to track as an example of what local governments are doing on facebook - thanks for leading the way! :)

Harper said

at 11:55 am on Apr 6, 2009

Guidelines may be like railroad tracks but ideas aren't.

Hal Grieb said

at 1:58 pm on May 3, 2010

This is great and all but have any of y'all seen DHS's https://communities.firstresponder.gov/group/guest. It is still in Alpha testing, but looks to be a good for government, by government Facebook of sorts?

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