Web 2 0 Governance Policies and Best Practices

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Please use this space to share any official governance policies or best practices (with your agency approval). You may upload or provide links to relevant documents.

At this time, we are collecting existing policies and best practices from leading edge governments and corporations. The social media subcouncil has not yet determined its scope of work in this area.

Other lists are linked at the bottom of the page.

General Social Media Policies

Public Sector

Source	Version	Notes	External Link (if applicable)
WebContent.gov	n/a	Main Resource for Social Media Guidance for the Federal Gov't	http://www.usa.gov/webcontent/technology/other_tech.shtml
Guidance: Representing EPA Online Using Social Media	n/a	Encourages individual employees to engage	http://govsocmed.pbworks.com/Guidance%3A-Representing-EPA-Online-Using-Social-Media
Collaboration Project	n/a	The Collaboration Project is hosting a discussion on several critical issues facing widespread government adoption of Web 2.0 tools in the new administration.	http://collaborationproject.org/display/content/Key+Policy+Issues+Discussion
US Coast Guard		Social Media	Memo/NR
Air Force		New Media and Web 2.0 Guidance	http://www.af.mil/shared/media/document/AFD-090406-036.pdf
Navy		Web 2.0 Utilizing New Web Tools	http://www.doncio.navy.mil/PolicyView.aspx?ID=789
Roanoke County, VA		Roanoke County Social Media Policy	https://sites.google.com/site/munigov20/good-reading-and-resources/RoanokeCountySocialMediaPolicy-Final.pdf?attredirects=0
General Services Administration	n/a	Agency Social Media Policy	http://www.gsa.gov/graphics/staffoffices/socialmediapolicy.pdf
General Services Administration	n/a	Agency social media handbook	http://www.gsa.gov/graphics/staffoffices/socialmediahandbook.pdf
Smithsonian		Web and New Media	http://smithsonian20.typepad.com/blog/2009/07/smithsonian-web-and-new-media-strategy-v-10.html
U.S. Army Corps of Engineers,Jacksonville District		Social Media User Guidelines	http://www.saj.usace.army.mil/Documents/JaxDistrictSocialMediaUserGuidelines.pdf
UK Government Civil Service		Principles for participation online	http://www.civilservice.gov.uk/about/work/codes/participation-online.aspx
GSA		Social Media Policy	http://www.gsa.gov/graphics/staffoffices/socialmediapolicy.pdf
GSA		Social Media Handbook	http://www.gsa.gov/graphics/staffoffices/socialmediahandbook.pdf
State of Utah	10/2009	Social Media Guidelines	http://www.utahta.wikispaces.net/file/view/State%20of%20Utah%20Social%20Media%20Guidelines%209.22.09.pdf
Arlington County, VA		Social Media Policy and Guidelines	https://sites.google.com/site/munigov20/good-reading-and-resources/Arlington%2CVAsocialmediapolicy073009.pdf?attredirects=0&d=1
Arvada, CO		Social Media Policy	https://sites.google.com/site/munigov20/good-reading-and-resources/2500.07-SOCIALMEDIA09-30-2009.pdf?attredirects=0&d=1
Chandler, AZ		Media/Social Networking Administrative Regulation	https://sites.google.com/site/munigov20/good-reading-and-resources/Chandler_SocialMediaPolicy.pdf?attredirects=0&d=1
Fairfax County, VA		Social Media Policy	http://www.fairfaxcounty.gov/opa/fairfax-county-social-media-policy.pdf
Hampton, VA		Social Media Policy	https://sites.google.com/site/munigov20/good-reading-and-resources/hampton_vasocial_media_policy09-002.pdf?attredirects=0&d=1
Seattle, WA		Social Media Policy	http://seattle.gov/pan/SocialMediaPolicy.htm
State of Delaware		Social Media Policy	http://dti.delaware.gov/pdfs/pp/SocialMediaPolicy.pdf
Federal CIO Council	1.0	Guidelines for Secure Use of Social Media by Federal Departments and Agencies	http://www.cio.gov/Documents/Guidelines_for_Secure_Use_Social_Media_v01-0.pdf
North Carolina State Government Social Media Policy		First Governor-approved social media policy	http://www.records.ncdcr.gov/guides/best_practices_socialmedia_usage_20091217.pdf
CDC		Social Media	http://www.cdc.gov/SocialMedia/Tools/guidelines/
Dept of Defense		Social Media	http://socialmedia.defense.gov/index.php/2010/02/26/dod-official-policy-on-newsocial-media/#more-648
State of Florida		iToolKit - General Information	http://sites.google.com/site/flsocmed/
Texas Parks & Wildlife		Social Media Usage Policy	http://www.aci-net.org/bw/10summer/TPWD_Social_Media_Usage_Policy.pdf http://www.aci-net.org/bw/10summer/TPWD_Social_Media_Guidelines.pdf
Texas		External Social Media Policy	http://www.texas.gov/en/about/Pages/social-media-policy.aspx
State Department		Social Media Policy	http://www.state.gov/documents/organization/144186.pdf
New YorkFrontPage		Social Media General Information	http://www.empire-20.ny.gov/resources

Private Sector

Source	Version	Notes	External Link (if applicable)
IBM		Social Computing Practices	http://www.ibm.com/blogs/zz/en/guidelines.html
Intel		Social Media Guidelines	http://www.intel.com/sites/sitewide/en_US/social-media.htm
Altimeter Group		List of Social Media Policies	http://wiki.altimetergroup.com/page/Social+Media+Policies?t=anon
Mayo Clinic		Social Media Guidelines for Employees	http://sharing.mayoclinic.org/guidelines/for-mayo-clinic-employees

Policy for Specific Tools or Practices

Public Sector

Source	Version	Notes	External Link (if applicable)
GovGab		Blog Policies	http://blog.usa.gov/roller/govgab/page/policies
City of Seatlle	n/a	City of Seattle blogging policy	http://www.seattle.gov/pan/BloggingPolicy.htm
Environmental Protection Agency	March 2009	Various	EPA social media guidance page in this wiki. Includes: Facebook Guidance Twitter Guidance Widget Guidance Discussion Forum Guidance Getting Your Video Posted to EPA's YouTube Channel Checklist Blogging (being revised)
State Department		Dipnote Blogging Policy	http://blogs.state.gov/index.php/info/legal/
Fairfax County, VA		Fairfax County's comments policy	http://www.fairfaxcounty.gov/opa/getfairfax/facebook-comments-policy.htm
Air Force		"Rules of Engagement" for Blogging	http://www.globalnerdy.com/2008/12/30/the-air-forces-rules-of-engagement-for-blogging/
Commonwealth of Massachusetts	n/a	Comment Policy for Massachusetts' Public Health Blog. Other blogs (www.mass.gov/blogs) have very similar policies	http://publichealth.blog.state.ma.us/comment-policy.html
Commonwealth of Massachusetts	n/a	Executive Office of Health and Human Services' Privacy Policy that includes information on privacy as related to the Public Health Blog	http://www.mass.gov/?pageID=eohhs2utilities&L=1&sid=Eeohhs2&U=policy_privacy
Commonwealth of Massachusetts	n/a	Social Media Toolkits Including: Blogging Toolkit Twitter Toolkit Legal Guidance Toolkit	http://www.mass.gov/itd/socialmedia
Commonwealth of Massachusetts Office of the Governor		Social Media Policies	http://www.mass.gov/governor/socialmedia
WSDOT		Blog Comment Policy	http://www.wsdot.wa.gov/Policy/blog.htm
Military Health System		MHS Comment Policy	http://health.mil/commentPolicy.aspx
Dept of Energy		Internet Usage Policy	http://cio.energy.gov/cybersecurity/appropriate_use.htm
Dept. of Commerce		Internet Usage Policy	http://ocio.os.doc.gov/ITPolicyandPrograms/Policy___Standards/DEV01_002684
UK gov't		Template for gov't Twitter policy	http://www.scribd.com/doc/17313280/Template-Twitter-Strategy-for-Government-Departments
Washington Secretary of State		Records Management Advice	http://www.secstate.wa.gov/archives/RecordsManagement/ElectronicRecordsManagementAdviceandResources.aspx
Internal Revenue Service	draft	IRS Recruitment Office communication strategy with social media components	http://govsocmed.pbworks.com/f/IRO%20Strategy%20Communiaction%20%20FINALdraft%5B1%5D

Private Sector

Source	Version	Notes	External Link (if applicable)
The Blog Council	n/a	"Disclosure Best Practices Toolkit" is a draft series of checklists to help companies, their employees, and their agencies learn the appropriate and transparent ways to interact with blogs, bloggers, and the people who interact with them.	http://blogcouncil.org/disclosure/
Electronic Frontier Foundation		Legal Guide for Bloggers	http://www.eff.org/issues/bloggers/legal
Sun Microsystems		Guidelines on Public Discourse	http://www.sun.com/communities/guidelines.jsp
Rightnow		Social Web Employee Policy	http://www.rightnow.com/privacy-social.php
Media Law Resource Center		Compilation of Blog-related Lawsuits	http://www.medialaw.org/bloggerlawsuits
BBC		Personal Use of Social Networking and other 3rd Party Websites	http://www.bbc.co.uk/guidelines/editorialguidelines/advice/personalweb/index.shtml
Yahoo		Internal Blog Policy	Social Media Policies

Other lists:

The Altimeter
Government 2.0 - Best Practices Wiki
Social Media Today - Social Media Policies of 113 Organizations
Social Media Governance
Social Media Policies Database from Compliance Building .com

Other groups collecting similar information:

Munigov 2.0

Monitoring Solutions:

http://wiki.kenburbary.com/

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