Web 2 0 Governance Policies and Best Practices

Page history last edited by Chris Oakleaf 13 years, 4 months ago

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Please use this space to share any official governance policies or best practices (with your agency approval). You may upload or provide links to relevant documents.

At this time, we are collecting existing policies and best practices from leading edge governments and corporations. The social media subcouncil has not yet determined its scope of work in this area.

Other lists are linked at the bottom of the page.

General Social Media Policies

Public Sector

Source	Version	Notes	External Link (if applicable)
Air Force		New Media and Web 2.0 Guidance	http://www.af.mil/shared/media/document/AFD-090406-036.pdf
Army Corps of Engineers, Jacksonville District		Social Media User Guidelines	http://www.saj.usace.army.mil/Documents/JaxDistrictSocialMediaUserGuidelines.pdf
Arlington County, VA		Social Media Policy and Guidelines	https://sites.google.com/site/munigov20/good-reading-and-resources/Arlington%2CVAsocialmediapolicy073009.pdf?attredirects=0&d=1
Arvada, CO		Social Media Policy	https://sites.google.com/site/munigov20/good-reading-and-resources/2500.07-SOCIALMEDIA09-30-2009.pdf?attredirects=0&d=1
CDC		Social Media	http://www.cdc.gov/SocialMedia/Tools/guidelines/
Chandler, AZ		Media/Social Networking Administrative Regulation	https://sites.google.com/site/munigov20/good-reading-and-resources/Chandler_SocialMediaPolicy.pdf?attredirects=0&d=1
Coast Guard		Social Media	Memo/NR White paper: Social Media and the Coast Guard (January 2011) http://www.slideshare.net/pastinson/social-media-and-the-us-coast-guard-dtd-28-jan-2011 Coast Guard Field Guide for Public Affairs use of Social Media (January 2011) http://www.slideshare.net/pastinson/field-guide-draft-2-uscg-dtd-28-jan-2011 Social Media chapter from the Public Affairs Manual (January 2011) http://www.slideshare.net/pastinson/coast-guard-social-media-chapter-dtd-28-jan-2011
Collaboration Project	n/a	The Collaboration Project is hosting a discussion on several critical issues facing widespread government adoption of Web 2.0 tools in the new administration.	http://collaborationproject.org/display/content/Key+Policy+Issues+Discussion
Defense, Department of		Social Media	http://socialmedia.defense.gov/index.php/2010/02/26/dod-official-policy-on-newsocial-media/#more-648
Delaware, State of		Social Media Policy	http://dti.delaware.gov/pdfs/pp/SocialMediaPolicy.pdf
EPA		Social Media policy and supporting procedures	EPA social media policy and guidance page in this wiki. Includes: Overarching policy and procedures Facebook Guidance Twitter Guidance Widget Guidance Discussion Forum Guidance Getting Your Video Posted to EPA's YouTube Channel Checklist Blogging
Fairfax County, VA		Social Media Policy	http://www.fairfaxcounty.gov/opa/fairfax-county-social-media-policy.pdf
Federal CIO Council	1.0	Guidelines for Secure Use of Social Media by Federal Departments and Agencies	http://www.cio.gov/Documents/Guidelines_for_Secure_Use_Social_Media_v01-0.pdf
Florida, State of		iToolKit - General Information	http://sites.google.com/site/flsocmed/
General Services Administration	n/a	Agency Social Media Policy	http://www.gsa.gov/graphics/staffoffices/socialmediapolicy.pdf
General Services Administration	n/a	Agency social media handbook	http://www.gsa.gov/graphics/staffoffices/socialmediahandbook.pdf
Hampton, VA		Social Media Policy	https://sites.google.com/site/munigov20/good-reading-and-resources/hampton_vasocial_media_policy09-002.pdf?attredirects=0&d=1
Navy		Web 2.0 Utilizing New Web Tools	http://www.doncio.navy.mil/PolicyView.aspx?ID=789
New York		Social Media General Information	http://www.empire-20.ny.gov/resources
North Carolina State Government Social Media Policy		First Governor-approved social media policy	http://www.records.ncdcr.gov/guides/best_practices_socialmedia_usage_20091217.pdf
Roanoke County, VA		Roanoke County Social Media Policy	https://sites.google.com/site/munigov20/good-reading-and-resources/RoanokeCountySocialMediaPolicy-Final.pdf?attredirects=0
Seattle, WA		Social Media Policy	http://seattle.gov/pan/SocialMediaPolicy.htm
Smithsonian		Web and New Media	http://smithsonian20.typepad.com/blog/2009/07/smithsonian-web-and-new-media-strategy-v-10.html
State Department		Social Media Policy	http://www.state.gov/documents/organization/144186.pdf
Texas		External Social Media Policy	http://www.texas.gov/en/about/Pages/social-media-policy.aspx
Texas Parks & Wildlife		Social Media Usage Policy	http://www.aci-net.org/bw/10summer/TPWD_Social_Media_Usage_Policy.pdf http://www.aci-net.org/bw/10summer/TPWD_Social_Media_Guidelines.pdf
UK Government Civil Service		Principles for participation online	http://www.civilservice.gov.uk/about/work/codes/participation-online.aspx
USA.gov		Social Media Editorial Guidelines	http://j.mp/hvydoB
Utah, State of	10/2009	Social Media Guidelines	http://www.utahta.wikispaces.net/file/view/State%20of%20Utah%20Social%20Media%20Guidelines%209.22.09.pdf
Veterans Affairs, Department of	7/28/2011	Web-based Collaboration Technologies	http://vaww1.va.gov/vapubs/viewPublication.asp?Pub_ID=551&FType=2
Washington state Guidelines and Best Practices for Social Media	1.0	First Governor's Office approved social media guidelines	http://bit.ly/waguidelines
WebContent.gov	n/a	Main Resource for Social Media Guidance for the Federal Gov't	http://www.usa.gov/webcontent/technology/other_tech.shtml

Private Sector

Source	Version	Notes	External Link (if applicable)
IBM		Social Computing Practices	http://www.ibm.com/blogs/zz/en/guidelines.html
Intel		Social Media Guidelines	http://www.intel.com/sites/sitewide/en_US/social-media.htm
Altimeter Group		List of Social Media Policies	http://wiki.altimetergroup.com/page/Social+Media+Policies?t=anon
Mayo Clinic		Social Media Guidelines for Employees	http://sharing.mayoclinic.org/guidelines/for-mayo-clinic-employees

Policy for Specific Tools or Practices

Public Sector

Source	Version	Notes	External Link (if applicable)
Air Force		"Rules of Engagement" for Blogging	http://www.globalnerdy.com/2008/12/30/the-air-forces-rules-of-engagement-for-blogging/
Commerce, Department of		Internet Usage Policy	http://ocio.os.doc.gov/ITPolicyandPrograms/Policy___Standards/DEV01_002684
Environmental Protection Agency	March 2009	Various	EPA social media policy and guidance page in this wiki. Includes: Overarching policy and procedures Facebook Guidance Twitter Guidance Widget Guidance Discussion Forum Guidance Getting Your Video Posted to EPA's YouTube Channel Checklist Blogging
Energy, Department of		Internet Usage Policy	http://cio.energy.gov/cybersecurity/appropriate_use.htm
Fairfax County, VA		Fairfax County's comments policy	http://www.fairfaxcounty.gov/opa/getfairfax/facebook-comments-policy.htm
GovGab		Blog Policies	http://blog.usa.gov/roller/govgab/page/policies
Internal Revenue Service	draft	IRS Recruitment Office communication strategy with social media components	http://govsocmed.pbworks.com/f/IRO%20Strategy%20Communiaction%20%20FINALdraft%5B1%5D

Massachusetts, Commonwealth of	n/a	Comment Policy for Massachusetts' Public Health Blog. Other blogs (www.mass.gov/blogs) have very similar policies	http://publichealth.blog.state.ma.us/comment-policy.html
Massachusetts, Commonwealth of	n/a	Executive Office of Health and Human Services' Privacy Policy that includes information on privacy as related to the Public Health Blog	http://www.mass.gov/?pageID=eohhs2utilities&L=1&sid=Eeohhs2&U=policy_privacy
Massachusetts, Commonwealth of	n/a	Social Media Toolkits Including: Blogging Toolkit Twitter Toolkit Legal Guidance Toolkit	http://www.mass.gov/itd/socialmedia
Massachusetts, Commonwealth of - Office of the Governor		Social Media Policies	http://www.mass.gov/governor/socialmedia
Military Health System		MHS Comment Policy	http://health.mil/commentPolicy.aspx
National Archives		Guidance on Managing Records in Web 2.0/Social Media Platforms	http://www.archives.gov/records-mgmt/bulletins/2011/2011-02.html
Seattle, City of	n/a	City of Seattle blogging policy	http://www.seattle.gov/pan/BloggingPolicy.htm
State Department		Dipnote Blogging Policy	http://blogs.state.gov/index.php/info/legal/
Washington Secretary of State		Records Management Advice	http://www.secstate.wa.gov/archives/RecordsManagement/ElectronicRecordsManagementAdviceandResources.aspx
Washington State DOT		Blog Comment Policy	http://www.wsdot.wa.gov/Policy/blog.htm
UK Government		Template for Government Twitter policy	http://www.scribd.com/doc/17313280/Template-Twitter-Strategy-for-Government-Departments

Private Sector

Source	Version	Notes	External Link (if applicable)
The Blog Council	n/a	"Disclosure Best Practices Toolkit" is a draft series of checklists to help companies, their employees, and their agencies learn the appropriate and transparent ways to interact with blogs, bloggers, and the people who interact with them.	http://blogcouncil.org/disclosure/
Electronic Frontier Foundation		Legal Guide for Bloggers	http://www.eff.org/issues/bloggers/legal
Sun Microsystems		Guidelines on Public Discourse	http://www.sun.com/communities/guidelines.jsp
Rightnow		Social Web Employee Policy	http://www.rightnow.com/privacy-social.php
Media Law Resource Center		Compilation of Blog-related Lawsuits	http://www.medialaw.org/bloggerlawsuits
BBC		Personal Use of Social Networking and other 3rd Party Websites	http://www.bbc.co.uk/guidelines/editorialguidelines/advice/personalweb/index.shtml
Yahoo		Internal Blog Policy	Social Media Policies

Other lists:

The Altimeter
Government 2.0 - Best Practices Wiki
Social Media Today - Social Media Policies of 113 Organizations
Social Media Governance
Social Media Policies Database from Compliance Building .com

Other groups collecting similar information:

Munigov 2.0

Monitoring Solutions:

http://wiki.kenburbary.com/

Comments (6)

Fairfax County's Facebook Comments Policy: http://www.fairfaxcounty.gov/opa/getfairfax/facebook-comments-policy.htm.

Greg, thanks for posting Fairfax County's policy - where on the site are users advised on what the facebook policy is? I can't seem to find a way to get to the link you posted from either the "Get Fairfax" page or the policy link in your footer.

Hi Liz...thanks for the note. The policy is linked on our Facebook page in the left-hand column: http://www.facebook.com/pages/Fairfax-VA/Fairfax-County-Government/27549728910

Thanks, Greg! I became a fan of your page some time ago to track as an example of what local governments are doing on facebook - thanks for leading the way! :)

Guidelines may be like railroad tracks but ideas aren't.

This is great and all but have any of y'all seen DHS's https://communities.firstresponder.gov/group/guest. It is still in Alpha testing, but looks to be a good for government, by government Facebook of sorts?

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